Shipping policy

Last Updated: January 2026

Thank you for shopping with Aquvion. We are committed to delivering your order safely and efficiently.

Shipping Coverage

Currently, Aquvion ships only within the United States.

At this time, we do not offer international shipping.

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Order Processing

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

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Shipping Method & Cost

We currently offer the following shipping service within the United States:

Free Shipping

We offer FREE Express Shipping on orders of $70.00 USD or more.

Orders under $70.00 USD are charged a flat shipping fee of $8.00 USD.

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Estimated Delivery Time

Estimated delivery time consists of:

• Order Processing: 1–2 Business Days
• Shipping Time: 8–15 Business Days

Total delivery time may vary depending on your location and carrier operations.

Please note that delivery estimates are not guaranteed.

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Order Tracking

After your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become available after shipment.

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Shipping Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• High shipping volumes
• Public holidays
• Carrier operational delays
• Natural disasters or other unforeseen events

If your order is significantly delayed, please contact our customer support team for assistance.

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Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

Aquvion is not responsible for packages delayed or lost due to incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us immediately before your order is dispatched.

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Failed Delivery

If a package is returned to us because:

• The delivery address was incorrect;
• The package was refused;
• The package could not be delivered after multiple attempts;

the customer may be responsible for any additional shipping charges required to resend the order.

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Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Please provide:

• Your Order Number
• Photos of the package and product (if damaged)
• A brief description of the issue

We will work with the shipping carrier to investigate and provide an appropriate solution.

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Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Aquvion

750 W Dimond Blvd, Ste 103

Anchorage, AK 99515

United States

Email: service@aquvion.com

Phone: +1 (907) 323-6284