Ordering
How do I place an order?
Simply browse our products, add your favorite items to your cart, and proceed to checkout. Once your payment is confirmed, you'll receive an order confirmation email.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible at service@aquvion.com.
Once an order has been shipped, it cannot be canceled.
Shipping
Where do you ship?
Currently, Aquvion ships within the United States only.
At this time, we do not offer international shipping.
How much does shipping cost?
- $8.00 USD for orders under $70.00
- FREE Shipping on orders of $70.00 USD or more
How long will it take to receive my order?
- Processing Time: 1–2 Business Days
- Shipping Time: 8–15 Business Days
Delivery times are estimates and may vary depending on your location and carrier operations.
How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number.
Tracking information usually becomes available within 24–48 hours.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
To qualify for a return, items must be:
- Unused
- In their original packaging
- In the same condition as received
- Accompanied by proof of purchase
How do I request a return?
Simply email us at:
Please include your order number and reason for the return.
We'll provide return instructions after reviewing your request.
When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are processed within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
Products
Are your insulated bottles BPA-free?
Yes. Our insulated bottles are made with food-grade materials and are BPA-free, making them safe for everyday use.
How long do your bottles keep drinks hot or cold?
Performance may vary depending on the product and usage conditions, but our insulated bottles are designed to help maintain beverage temperatures for extended periods.
For best performance, preheat or pre-cool the bottle before use.
Can I put my bottle in the dishwasher?
To extend the life of your bottle and preserve its insulation performance, we recommend hand washing only.
Please refer to the care instructions included with your product.
Can I use the bottle for carbonated drinks?
Carbonated beverages may build up pressure inside sealed bottles.
For safety, we recommend opening the lid slowly and using caution.
Payments
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available during checkout.
All payments are processed through secure payment providers.
Is my payment information secure?
Yes.
Our website uses SSL encryption to protect your personal and payment information.
We do not store your credit card details.
Customer Support
My package arrived damaged. What should I do?
Please contact us within 7 days of delivery.
Email us at service@aquvion.com with:
- Your order number
- Photos of the damaged item
- A brief description of the issue
We'll work to resolve the problem as quickly as possible.
I entered the wrong shipping address.
Please contact us immediately at service@aquvion.com.
If your order has not yet shipped, we'll do our best to update your address.
How can I contact Aquvion?
Aquvion
750 W Dimond Blvd, Ste 103
Anchorage, AK 99515
United States
Email: service@aquvion.com
Phone: +1 (907) 323-6284