Refund policy

Last Updated: July 2026

Thank you for shopping at Aquvion. Customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in the original packaging.
Include proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Used or washed products.
Items damaged due to misuse, improper care, or accidental damage.
Clearance or final sale items.
Gift cards (if applicable).

If you're unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

How to Start a Return

To request a return, please email us at:

Email: service@aquvion.com

Please include the following information:

Order Number
Reason for the Return
Photos of the item (if damaged, defective, or incorrect)

Our customer support team will review your request and respond within 1–2 business days with return instructions.

Please do not return any items without prior authorization, as unauthorized returns may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is the result of our error or the item is defective.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your Order Number
A description of the issue
Clear photos of the product and packaging

After reviewing your request, we will provide an appropriate solution, which may include a replacement, a refund, or another resolution at no additional cost to you.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, color, or size, please return the original item (if eligible) and place a new order.

Return Shipping

If the return is due to a product defect, shipping error, or an incorrect item sent by Aquvion, we will cover the return shipping cost.

For returns due to personal preference or other non-quality-related reasons, the customer is responsible for return shipping costs unless otherwise stated.